What to Expect During an HVAC Service Call

If you haven't had HVAC service before, knowing what to expect makes the experience smoother. Here's how a typical service call works.

Before the Appointment

Scheduling When you call, you'll typically: - Describe the issue or request (repair vs. maintenance) - Get a service window (e.g., "between 10am and 2pm") - Learn about the diagnostic/service call fee - Provide access information if needed

Preparation Before the technician arrives: - Clear access to the indoor unit (usually in a closet or utility room) - Ensure the outdoor unit is accessible - Note any symptoms or when the problem started - Have pets secured if needed

When the Technician Arrives

Introduction The technician should: - Arrive in a marked vehicle - Wear company identification - Introduce themselves - Ask about the issue

Assessment For repairs, the technician will: - Listen to your description of the problem - Examine the system - Run diagnostics - Identify the issue

For maintenance, they'll follow a checklist of inspection and cleaning tasks.

Explanation A good technician: - Explains what they found - Shows you the problem if possible - Provides options (repair, replace, etc.) - Gives a written estimate before proceeding

Authorization You should approve any work before it begins. Get the price in writing.

The Work

Repairs Depending on the issue, repairs may be completed on the spot or require ordering parts for a return visit.

Maintenance Tune-ups typically take 45-90 minutes, covering: - Inspection of all major components - Cleaning coils and drains - Checking refrigerant (AC) - Testing safety controls (furnaces) - Measuring performance

After the Work

Testing The technician should verify the system works correctly after any repair.

Explanation You should understand: - What was done - What was found - Any recommendations for future service

Payment Most companies collect payment at time of service.

Documentation Keep your receipt and any documentation about what was done.

Tips for a Good Experience

• Be present during the visit if possible
• Ask questions if you don't understand something
• Get a written invoice with details
• Note the technician's name in case you need to follow up