Privacy Policy
Last updated: January 2026
Information We Collect
When you contact us for HVAC services, we may collect information necessary to provide those services, including:
- Name and contact information (phone number, email address)
- Service address
- Information about your HVAC system and service needs
- Service history and appointment records
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our HVAC services
- Schedule and manage service appointments
- Communicate with you about your service
- Send service reminders and maintenance recommendations
- Respond to your questions and requests
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services. This may include:
- Service technicians who perform work at your location
- Parts suppliers when ordering components for your system
- Payment processors for transaction purposes
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. Contact us to exercise these rights.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Hayward Heating and Cooling
Phone: (650) 540-7205