Terms of Service
Last updated: January 2026
Agreement to Terms
By accessing our website or using our HVAC services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Description
Hayward Heating and Cooling provides heating, ventilation, and air conditioning (HVAC) repair, maintenance, and installation services for residential properties in the Bay Area. Service availability may vary by location.
Service Appointments
When you schedule a service appointment:
- We will provide an estimated arrival window
- A qualified technician will assess your HVAC system
- You will receive a diagnosis and service options before work begins
- Work will only proceed with your authorization
Payment Terms
Payment is due upon completion of service unless other arrangements have been made in advance. We accept major credit cards and other common payment methods.
Warranty and Guarantees
Warranty coverage on parts and labor varies depending on the type of service performed. Specific warranty information will be provided at the time of service. Manufacturer warranties on equipment are honored according to manufacturer terms.
Service Limitations
Our ability to complete repairs may be affected by:
- Parts availability
- Equipment age and condition
- Access to equipment and work areas
- Existing code compliance issues
We will communicate any limitations or additional work needed before proceeding.
Customer Responsibilities
When using our services, you agree to:
- Provide accurate information about your system and service needs
- Ensure safe access to equipment areas
- Be present or have an authorized adult present during service
- Inform us of any known hazards or access issues
Cancellation Policy
If you need to cancel or reschedule a service appointment, please contact us as soon as possible. We ask for at least 24 hours notice when possible.
Limitation of Liability
Hayward Heating and Cooling liability is limited to the cost of services provided. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
Independent Service Provider
Hayward Heating and Cooling is an independent service provider. We are not affiliated with, endorsed by, or connected to any appliance or HVAC manufacturers. All brand names and trademarks mentioned are the property of their respective owners.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Hayward Heating and Cooling and is protected by copyright laws.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting to this website. Continued use of our services constitutes acceptance of modified terms.
Governing Law
These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Alameda County, California.
Contact Information
For questions about these Terms of Service, please contact us:
Hayward Heating and Cooling
Phone: (650) 540-7205